R E F U N D S & E X C H A N G E S

We want you to be happy with your purchase and are able to offer an exchange of the same value or a credit note on all pieces within 14 days of delivery.

• Please note we do not offer refunds unless a piece is found to be defective.

• Engraved and bespoke pieces may not be exchanged.

• The customer is responsible for all return shipping costs.

• If you purchased a Ruddock piece from another retailer, please consult that stockist’s return policy. We are not responsible for items purchased from other retailers.

• To initiate the return process please contact us on the button below quoting the name of your item and order number and one of our staff will be in touch promptly.