R E F U N D S & E X C H A N G E S

We want you to be happy with your purchase and are able to offer an exchange of the same value or a credit note on all pieces returned unworn, in a saleable condition within 14 days of delivery.

• Please note we do not issue refunds for change of mind or incorrect purchases, refunds are issued only if a piece is found to be defective.

• Engraved and bespoke pieces may not be exchanged.

• The customer is responsible for all return shipping costs.

• Exchanges, credit notes and refunds are issued once a return has been received and its condition assessed. Credit notes are in the form of a digital code which will be sent via email, these are valid for use on our website and at RUDDOCK pop up events for a period of 2 years.

• During the Christmas holidays the returns period for exchanges/credit notes is extended until January 14th for pieces purchased throughout November and December.

• If you purchased a Ruddock piece from another retailer, please consult directly with the stockist adhering to their return policy. We are not responsible for items purchased from other retailers.

• To initiate the return process please contact us on the button below quoting the name of your item and order number and one of our team will be in touch promptly.