F R E Q U E N T L Y A S K E D Q U E S T I O N S

WHEN WILL MY ORDER SHIP?

WE OFFER BOTH MADE TO ORDER AND IN STOCK ITEMS. MADE TO ORDER PIECES SHIP WITHIN APPROXIMATELY 21 WORKING DAYS OF PURCHASE. IN STOCK PIECES SHIP WITHIN APPROXIMATELY 1-3 BUSINESS DAYS OF PURCHASE

IF YOU HAVE PURCHASED A COMBINATION OF MADE TO ORDER AND IN STOCK PIECES, YOUR ENTIRE ORDER WILL SHIP ONCE ALL ITEMS ARE COMPLETE. IF YOU WOULD LIKE THE IN STOCK PORTION OF YOUR ORDER TO BE SEPARATELY SHIPPED, PLEASE EMAIL US AT HELLO@RUDDOCKJEWELLERY.CO.UK TO ARRANGE. ADDITIONAL SHIPPING CHARGES WILL APPLY.

CAN YOU SPEED UP MY DELIVERY?

THE TIME-FRAME FOR MADE TO ORDER PRODUCTION OF 21 WORKING DAYS IS AN ESTIMATE AND SOME PIECES MAY BE QUICKER TO PRODUCE THAN OTHERS, WE ALSO HOLD STOCK ON SOME PIECES WHICH MAY ENABLE US TO DELIVER YOUR ORDER SOONER THAN ADVISED.

IF YOU NEED A PIECE BY A CERTAIN DATE WE WILL DO OUR BEST TO ACCOMMODATE. PLEASE SEND AN EMAIL TO HELLO@RUDDOCKJEWELLERY.CO.UK TO ENQUIRE.

YOU CAN ALSO CHECK OUR ‘READY TO SHIP’ SECTION AND IF AVAILABLE, ORDER FROM THERE.

CAN I MAKE CHANGES TO THE SHIPPING ADDRESS?

IF YOU WOULD LIKE TO CHANGES TO THE CONTACT NAME OR THE SHIPPING ADDRESS INPUTTED AT CHECK OUT PLEASE EMAIL US AS SOON AS POSSIBLE AT HELLO@RUDDOCKJEWELLERY.CO.UK PROVIDED YOUR ORDER HASN’T SHIPPED ALREADY THIS WON’T BE A PROBLEM.

DO YOU OFFER GIFT WRAPPING?

YES. WE ARE HAPPY TO WRAP YOUR ORDER FOR YOU AND IF YOU WISH CAN INCLUDE A HANDWRITTEN PERSONAL MESSAGE. PLEASE CONTACT US AT HELLO@RUDDOCKJEWELLERY.CO.UK IF YOU WOULD LIKE THIS.

CAN YOU MAKE MY ORDER IN AN UNLISTED METAL?

YES. ON PIECES THAT ARE MADE TO ORDER WE CAN BE FLEXIBLE TO SUIT YOUR REQUIREMENTS.

IF YOU WOULD PREFER YOUR ORDER IN A DIFFERENT METAL TO THE OPTIONS LISTED PLEASE EMAIL HELLO@RUDDOCKJEWELLERY.CO.UK FOR A QUOTE.

CAN YOU MAKE HALF SIZES ON RINGS?

YES WE CAN, PLEASE CONTACT US ON HELLO@RUDDOCKJEWELLERY.CO.UK PRIOR TO ORDERING YOUR RING TO LET US KNOW THE SIZE YOU REQUIRE.

HOW DO I MEASURE MY RING SIZE?

THE MOST ACCURATE WAY TO MEASURE YOUR RING SIZE IS TO VISIT YOUR LOCAL JEWELLER AND HAVE YOUR FINGER SIZED. PLEASE NOTICE THAT EACH FINGER HAS A DIFFERENT SIZE AND MAY BE DIFFERENT DEPENDING WHICH HAND.

HOWEVER, PLEASE KINDLY BEAR IN MIND THAT AS PIECES ARE MADE TO ORDER WE CANNOT ACCEPT EXCHANGES DUE TO INCORRECT SIZING, WE OFFER RESIZING AT A £50 FEE FOR GOLD PIECES & £30 FOR SILVER. PLEASE FOLLOW THIS LINK IF YOU WOULD LIKE TO ORDER A RESIZE